Stepping Stones Terms & Conditions 

 

1 Formation of contract

1.1 The contract is formed between you the party leader (the lead name on the booking form) referred to as “you” or “the holiday maker,” and the owners of Stepping Stones, referred to as "we" "us" or “the owners.”

This contract is for the provision of short term holiday rental of cottage style apartments.

1.2 When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

1.3 When you submit a booking via email or telephone the contract arises when you receive a confirmation of booking letter by post or email following receipt of the deposit.

1.4 We will provide such short term rental subject to these Terms and Conditions of booking. Your statutory rights are not affected by anything contained in these Terms and Conditions.

1.5 In cases where an online deposit has been paid and the booking is not confirmed, the deposit will be refunded by cheque as soon as possible or within 14 days. A booking may not be confirmed if the booking does not comply with our Terms and Conditions or a guests previous bookings or holidays did not comply with our Terms and Conditions

 

2 The Property Description

2.1 We aim to ensure that the information provided in the web site is accurate; however there may be small differences between the actual property and its description.

2.2 Where, due to unforeseen circumstances the property in question becomes unavailable, we will make our best endeavours to offer an alternative property of similar standard and in the local area. If however we are not able to offer an alternative, a full refund will be issued and we will have no further liability towards you.

 

3. Care of Property

3.1 You must take good care of the accommodation and its contents and leave them in the same condition as they were in on your arrival. You will be liable for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to your non-compliance with this condition.

3.2 A good housekeeping deposit of £100 is payable. This must be paid along with the balance payment.

3.3 The good housekeeping cheque is destroyed after your departure unless there are costs incurred for damages, breakages, losses, extra cleaning or repairs.

In the latter case we will bank the cheque and provide you with a breakdown of the costs incurred. Where remediation costs are below £100 you will receive a cheque to refund the difference. Where costs are higher we will forward an invoice to you itemising the excess charges. In agreeing to these Terms and Conditions you agree to pay excess charges within 10 days of the date of the invoice.

  

4 Price

4.1 We reserve the right to increase or decrease the prices shown in price lists at any time. However, the price on the booking confirmation form will not be increased unless the booking is amended.

 

5. Payments

5.1 For any accommodation booked more than two calendar months prior to the start of the rental period, you shall pay a deposit of £150.00 when booking. For fortnightly bookings the deposit is £300.00. You must then pay the remaining payment at least 8 weeks prior to the start of the rental period.

5.2 For any accommodation booked less than 8 weeks prior to the start of the rental period you must pay the full price when booking.

5.3 In the event of late payment, we reserve the right to cancel the booking, in which case the provisions of Condition 7 will apply.

 

6 Your Responsibilities

In addition to the good care of the rental property;

6.1 You must ensure that only the number of people the accommodation is able to sleep as shown on the web site are allowed to stay in the accommodation at any one time.

6.2 You should check the web site to confirm if you are allowed to take your dog. If you are, you must keep it under control at all times. Your dog must never be allowed onto the furniture or beds. At no time must a dog be left unsupervised in your accommodation. You must clean up any dog mess on Stepping Stones grounds.

6.3 You will be able to have access to your accommodation at 4.00 pm on the first day of your rental period and you must vacate the property by 10.00 am on the last day of your rental period.

 

7 Cancellation

7.1 If you have to cancel your accommodation you must let us know in writing as soon as possible. On receipt of such notice we will use reasonable endeavours to re-let the accommodation. If we are successful we will refund you your money (or part if we are only able to re-let the accommodation for part of your rental period or have to give a discount to sell it) less £35.00 per booking for our administration costs. If we are not able to re-let the accommodation, you will be liable to pay 100% of the total price.

 

8 Insurance

8.1 We recommend that you take out insurance to protect yourself against any losses. Please remember bad weather, sickness and any number of other circumstances could necessitate your failing to take your holiday and we cannot refund any monies other than as specified in clause 7 above.

 

9 Complaints

9.1 The owners cannot accept liability for any alternative accommodation costs, short term equipment failure or problems beyond their reasonable control.

9.2 If you have any cause for complaint you shall bring this to the attention of the owners to allow them an opportunity to achieve a satisfactory solution. On your return from holiday you should write to us within 14 days of your return detailing your complaint should you feel it was not resolved. We cannot consider any complaints where you have not complied with the above conditions.

 

10 Rights of entry

10.1 We reserve the right to enter into the accommodation at reasonable times to inspect it and/or carry out any necessary repairs or maintenance.

 

11 Lost Property

11.1 We reserve the right to dispose of any property left in the accommodation within 1 week of your departure. In the event that you require us to return any items, a minimum of £10.00 will be charged to cover postage, packaging and our own time costs in returning the goods. Any extra costs will depend upon the weight, size and type of delivery required and will be subject to postal rates applicable at the time. We will inform you of the postal cost and you will send a cheque to us to cover the amount required. On receipt of the cheque the property will be posted. We will not be held liable for any loss or damage to such property or failure of delivery by the postal services.

 

12 Liability

No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the holiday maker or any member of the party or any invited person, or any vehicle, its contents, or any possession of the Holiday Maker or any member of the party as defined above. Your statutory rights under the law are not affected by this clause.

 

13 Law The contract between you and us is subject to English law.